Short for robot chat, chatbot is a computer program that simulates human conversation, or chat, through artificial intelligence. They are programs built to automatically engage with messages received by a potential customer. Chatbots can be mapped out to react a similar way each time, to reply differently to messages containing certain keywords and even to utilize AI to adjust their responses.
53% of people are more likely to shop with businesses they can message instead of calling. 89% of the customers today prefer engaging in conversations with a virtual assistant to meet their demands instead of browsing through multiple web pages or mobile applications on their own. Chatbot services have transformed the way businesses converse with and attend to their users all over the world – people now prefer impersonal interactions that will do their work for them.
We, the chatbot service providers at Beeing Social have learned and understood the need for chatbots for businesses today and we can help you develop a range of chatbots for websites that competently perform a variety of tasks and will enable you to effectively communicate with their customers.